Managed IT clients: log incidents, request changes, and track resolutions through the HDE helpdesk system. All tickets are tracked against your service agreement.
Critical incidents receive immediate escalation. All tickets are acknowledged within the SLA window defined in your managed IT agreement.
Infrastructure monitoring runs continuously. Out-of-hours incidents on managed systems are escalated automatically to the on-call engineer.
If you are not yet under a managed IT agreement, please use the general contact form instead. We respond to all new enquiries within one business day.
Use the form below to submit a new ticket. Include as much detail as possible — system name, error messages, and time of first occurrence — to help the team respond efficiently.
For P1 incidents affecting business-critical systems, contact the HDE operations team directly by telephone. Do not rely on the ticket form alone for outage-level events.