What IT services does Help Desk Egypt provide?

Help Desk Egypt provides enterprise-grade managed IT services, private cloud hosting on Egyptian infrastructure, cybersecurity, IT infrastructure engineering, Odoo ERP implementation, Microsoft 365 governance, AI and automation, and digital learning systems for international schools. We operate as our clients' internal IT department under a monthly SLA.

How does HDE price managed IT services in Egypt?

HDE prices managed IT services as a monthly recurring fee scoped by user count, number of sites, technology inventory, and SLA tier. Indicative bands start at 18,000 EGP per month for Essential tier and scale to 120,000+ EGP per month for Enterprise 24/7. Minimum engagement is 12 months. Final pricing follows a free on-site assessment.

Do you serve clients outside Cairo?

Yes. HDE serves clients across Egypt with national-remote coverage and on-site escalation. Our headquarters and primary delivery team are based in Maadi, Cairo, with same-day on-site response available across the Cairo metro area. Enterprise tier includes 24/7 remote coverage anywhere in Egypt.

What is your response SLA?

Response SLAs are tiered by severity and contract type. Enterprise tier includes 15-minute acknowledgement and 1-hour response for Severity-1 incidents, with 24/7 coverage. Business tier covers Sunday-Thursday extended hours. All SLA targets are measured, reported monthly, and contractually binding.

Are you an Official Odoo Partner in Egypt?

Yes. Help Desk Egypt is an Official Odoo Partner. We implement, customise, and host Odoo ERP (v18 and v19) for clients in Egypt. Hosting is provided on HDE's Egypt-resident private cloud infrastructure, which means full data sovereignty for organisations with regulatory or governance requirements.

IT Services in Egypt — Managed IT, Private Cloud, Cybersecurity, Odoo ERP

HDE Engineer monitoring ITIL-standard enterprise operations

Core Service

Managed IT Operations

Structured, ITIL-standard technology operations — proactive monitoring, monthly governance reporting, and a track record of zero SLA failures.

Learn More →

HDE Private Datacenter Infrastructure – Sovereign Hosting Cairo

Core Service

Private Cloud & Application Hosting

Dedicated enterprise infrastructure owned and operated by HDE. Full data sovereignty. Every byte of client data remains within Egypt.

Learn More →

Core Service

Cybersecurity & Firewalls

Security built in, not bolted on. Perimeter defence, network segmentation, endpoint protection, and zero-trust architecture — embedded in every engagement.

Learn More →

Enterprise-grade server and network engineering by Help Desk Egypt

Core Service

Infrastructure & Network Engineering

Built to last. Documented to be understood. Supported after delivery. Enterprise switching, wireless, server, storage, and structured cabling — vendor-agnostic.

Learn More →

Official Odoo Partner

Odoo ERP Implementation

End-to-end ERP implementation, configuration, and hosting. One platform. One data model. One accountable partner for both the system and the infrastructure it runs on.

Learn More →

Enterprise IT management for international schools and education institutions in Egypt

Digital Learning Systems

Digital Education & Classroom Technology

Institutional-scale technology operations for learning environments — from infrastructure governance to device lifecycle management.

Learn More →

AI integration and workflow automation for SMEs — Help Desk Egypt

Emerging Practice

AI & Automation

Workflow automation, AI-powered customer response, document intelligence, and ERP-native AI — Arabic-first, data-sovereign, deployed on HDE infrastructure inside Egypt. This is where your operations gain an unfair advantage.

Learn More →

Enterprise Technology —
End to End.