Documented outcomes from live engagements. Client identities withheld where required by mutual agreement.
A 150-year-old German international school serving ~1,200 students and staff scored 7 out of 32 IT governance checkpoints at initial audit. Infrastructure was deteriorating, Wi-Fi was non-existent as a campus service, and the IT department operated without leadership, process, or accountability. Help Desk Egypt was engaged to provide the strategic IT leadership layer the institution was missing — embedded at 20 hours per week, reporting directly to school management, accountable for outcomes. By January 2025: a perfect score of 32/32 across all domains.
Read the Full Case Study →NVL is a German-Egyptian joint venture operating within the Egyptian defense and naval manufacturing sector — a partner organisation to the Egyptian Navy. The engagement covers the full IT estate across multiple operating sites: total IT management, private cloud hosting, Odoo ERP implementation and ongoing support, complete IT asset accountability, and infrastructure governance. This is not a support contract. Help Desk Egypt functions as the organisation's entire IT department.
Defense-sector environments impose requirements that most IT providers are not structured to meet: absolute data sovereignty, zero dependency on foreign cloud infrastructure, multi-site operational continuity, and a single point of accountability across every IT layer. The organisation required a partner who could own all of it — hardware, software, hosting, ERP, and governance — without division of responsibility or gaps in coverage.
Full private cloud infrastructure deployed on HDE-owned and managed datacenter hardware within Egypt. Odoo ERP implemented, configured, and maintained as the organisation's operational backbone. Complete IT asset management across all sites — every device, every lifecycle stage, every record. 24/7 infrastructure monitoring with automated daily backups and offsite replication. Monthly operational reports delivered to leadership without exception since engagement commencement.
Zero unplanned downtime events since go-live. Full data sovereignty maintained across the engagement. Single-partner accountability across every IT layer — no finger-pointing, no coverage gaps. The organisation operates with complete visibility of its technology environment and full confidence in its continuity posture.
Engagement details confirmed publicly. Full case study documentation in preparation.
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